Clear, fair rules for refunds on your travel bookings — no fine-print surprises.
This Return & Refund Policy explains how returns are handled for purchases made through SAPHIRE ROUTES, LLC. Because we sell travel services rather than physical goods, a "return" means cancelling a booking and requesting a refund. Eligibility depends on both our policy and the rules of the airline, hotel, or provider involved.
| When You Cancel | Refund on Booking (Provider Policy) | SAPHIRE ROUTES Service Fee |
|---|---|---|
| More than 72 hours before travel | Full or partial (varies by fare) | Non-Refundable |
| 24–72 hours before travel | Partial (provider rules apply) | Non-Refundable |
| Less than 24 hours before travel | Generally non-refundable | Non-Refundable |
| No-show | No refund | Non-Refundable |
* Final refund amounts depend on the specific fare rules of the airline or provider. Refundable fares offer the most flexibility.
Call 512-615-4969 or email info@saphireroutes.com with your booking reference number and the reason for your request.
Our team checks the provider's cancellation rules for your specific fare/booking class and confirms what is refundable.
We submit the cancellation to the airline or provider on your behalf and confirm the outcome with you.
Approved refunds are returned to your original payment method within 7–14 business days. Your bank may take an additional 3–5 business days to post the credit.
The following are not eligible for a refund:
If an airline or provider cancels your booking or causes a significant disruption, you are entitled to a refund of the booking price under that provider's policy. We will help you file the refund or rebooking claim. SAPHIRE ROUTES service fees remain non-refundable in these cases, and we are not liable for provider-initiated cancellations.
If you'd prefer to change rather than cancel, date or route modifications may be possible for a provider change fee plus any fare difference, in addition to our modification service fee. Change requests must be made at least 48 hours before departure.
Our team is available Monday–Sunday, 9:00 AM – 9:00 PM.