Transparent policies so you know exactly what to expect if your plans change.
At SAPHIRE ROUTES, LLC, we understand that travel plans can change. This policy outlines how cancellations, modifications, and refunds are handled for bookings made through our platform. Because we are a travel booking agency, refund eligibility also depends on the policies of the airline, hotel, or travel provider involved.
| Time Before Departure | Refund on Ticket (Airline Policy) | SAPHIRE ROUTES Service Fee |
|---|---|---|
| More than 72 hours | Full or Partial (varies by fare) | Non-Refundable |
| 24–72 hours | Partial Refund (airline rules apply) | Non-Refundable |
| Less than 24 hours | Generally Non-Refundable | Non-Refundable |
| No-Show | No Refund | Non-Refundable |
* Exact refund amounts depend on the specific airline's fare rules. Refundable tickets offer more flexibility.
Contact SAPHIRE ROUTES at 512-615-4969 or info@saphireroutes.com with your booking reference number.
Our team will check the airline or provider's cancellation policy for your specific ticket type and fare class.
We submit the cancellation to the airline or provider on your behalf and confirm the outcome with you.
Approved refunds are returned to your original payment method within 7–14 business days. Bank processing times may add 3–5 additional days.
If an airline cancels your flight or causes a significant delay:
The following are always non-refundable:
We strongly recommend purchasing travel insurance at the time of booking. Insurance can cover trip cancellations, medical emergencies, lost baggage, and more. Ask our agents about available options when booking.
Our team is available Monday–Sunday, 9:00 AM – 9:00 PM.