Your tickets travel at the speed of email — here's exactly how and when you receive them.
At SAPHIRE ROUTES, LLC, all of our products are travel services — flight bookings, hotel reservations, and vacation packages. These are delivered to you electronically. We do not ship physical goods, and there are no shipping or handling fees on any booking.
Once your payment is confirmed, your travel documents are issued and delivered through the following digital channels:
| Document | Delivery Method | Typical Timeframe |
|---|---|---|
| Booking / Payment Confirmation | Immediately – within 30 minutes | |
| Airline E-Ticket & PNR | Email (PDF) | Within 4–24 hours |
| Hotel / Package Vouchers | Email (PDF) | Within 24–48 hours |
| Special / Group Fares | Within 24–72 hours |
* Timeframes reflect normal processing. Some fares require manual confirmation from the airline or provider, which can take a little longer. You will be notified if your booking needs additional time.
Because every document is delivered electronically, there are no shipping, handling, or delivery charges on any SAPHIRE ROUTES booking. The price you see at checkout covers your travel service and applicable taxes/fees only.
If your confirmation or e-ticket hasn't arrived within the timeframes above, please:
Automated travel emails are sometimes filtered. Add info@saphireroutes.com to your contacts to prevent this.
Confirm the email address and mobile number on your booking were entered correctly.
Call 512-615-4969 or email info@saphireroutes.com with your name and booking reference, and we'll re-send your documents right away.
Electronic delivery applies worldwide. Regardless of your destination or country of residence, your e-tickets and vouchers are delivered to your email — there are no customs, import, or cross-border shipping considerations for digital travel documents.
Once documents are delivered, it is the traveler's responsibility to review them for accuracy (names, dates, routes) and to carry the required documents — physical or digital — when traveling. Please report any discrepancy to us within 24 hours of receipt so we can assist with corrections.
Our team is available Monday–Sunday, 9:00 AM – 9:00 PM.